But you can find the full length interview (2 hours+) here.

I just finished watching it, and if you watch part 5 you’ll see the root of the problem. The Church of Scientology does not deliver standard tech. Thus they do not get results and even harm their parishioners. Thus they do not deliver what they promise. And everything wrong with the church can be found to come down to that single fact. They don’t deliver what they promise. And so you get many people leaving who are angry, confused and sad about it all. Disillusioned.

LRH’s personal auditor in the late 70’s, David Mayo, set up one of the first freezone scientology centres in the early 80’s, which was very successful during the decade, until they were hounded out of delivering by the Church of Scientology. He once gave a very comforting talk on disillusionment: